Subject: English Language Test - Monika Malwa
From: Monika Malwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 01:05:18 -0400

| | Foreign Language Screening Test

Name | Monika Malwa    /  (91) 8586935609    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Sorry for the delay of service by us. Due to some incomplete or incorrect information, we are not able to deliver your desired order which is a hand bad to your address. Please confirm your delivery address with any famous land mark near by.

And we are pleased to tell you that your shipping fee is waived off .

Sorry for the inconvenience.

Regards
Team baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Sorry for the inconvenience. I request you to share the picture of cabinet with scratches, I will forward it to the production and replacement team and make sure that your problem get solved.

I will follow up on the same with you.

Regards
Team Homebox Tv

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