Subject: English Language Test - Avika Gupta
From: Avika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 18:59:31 -0400

Foreign Language
Screening Test

Name

Avika
Gupta     /  (91) 9559124654    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey,

Greetings of the day!

Thank you for reaching out to us.

We certainly understand how disappointing this must be, as this is not the
service we would like our customers to experience. We looked into the issue only
to find out that the address you mentioned for the delivery wasn’t right. But,
do not worry. You can still update the address where you want the handbag to be
delivered and we’ll intimate our courier partner with the new address.

Please feel free to contact us through this mail, if you require further
assistance.

Warm regards,

Avika

Customer Care Executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings from Homebox Team!

Thank you for writing to us for your order number 2248.

We would like to offer our deepest apologies for the trouble you had to
experience with us regarding your TV Cabinet order. We understand that this must
be truly disappointing to you and we assure you that we’ll provide you with
the best possible resolution.

As per our policies, we don’t give refunds but we’ve a free replacement
policy. The damaged cabinet would be picked up by our agent and you’ll be
provided with a replacement of the product. If you’re okay with the
replacement, do let us know through this mail.

Thank you.

Warm regards,

Avika

Customer Care Executive

Homebox Team