Subject: Tech Support Candidate - Saurabh Srivastav
From: Saurabh Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 15:09:16 -0400

| | Tech Support Test

Name | Saurabh Srivastav
E-mail | [email-masked]
Phone Number | (+91) 8299647352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier | Service desk Engineer | 30 August 2021 | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would refer to the error message first to inquire if its related to my network connection or if the problem is from server's side. Also, i would check firewall and vpn if they are blocking the access.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | we need to pair them first in order to connect
What according to you makes you a good candidate for customer service or technical support job? | I have the patience and skill to listen and analyze the root cause of the problem and provide user with permanent solutions
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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