Subject: Arabic Language Test - Adham Morei Alkadi
From: Adham Morei Alkadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 14:49:35 -0400

Foreign Language
Screening Test

Name

Adham Morei
Alkadi    /  (+91) 8266033577
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
[CUSTOMER NAME],

I can totally appreciate how frustrating it is to be waiting for your
delivery.

When you ordered, the shipping process started on that same day automatically.
Your package was picked up from our store on [date] and handed over to courier
company the same day when the order was placed. they tried to deliver the order
to you, but your address was wrong.

there are a few things we will need from you to help with the process.

-Your correct address.

-The best time to call you.

I appreciate your help and look forward to resolving your issue.

Thank you,

ADHAM

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
[CUSTOMER NAME],

Thank you for your email and for bringing this to our attention. I am sorry that
you’re disappointed with our service.

While I’m unable to offer a refund (please see our terms and conditions
here).

As we arrange that, though, I would love to understand your situation better.
Could you please let me know what specific issues you’ve encountered? I’d
love to help where I can and pass along your suggestions to our team.

If you have a few moments to elaborate on that, I can talk to the team here, and
we can give you our best advice.

Thank you,

ADHAM