Subject: English Language Test - Najiya Basheer
From: Najiya Basheer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 14:30:54 -0400

| | Foreign Language Screening Test

Name | Najiya Basheer    /  (91) 7510444411    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,
First of all we apologise you for the delay.Your product is still at the courier office.
There was some confusion regarding the address you give , could you please make it clear once again, so that we can do the necessary arrangements and make the delivery as soon as possible.

Your's faithfully
Najiya Basheer
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valued customer,
Sorry for the trouble sir.please give me 24hrs time we will get back to you soon after enquiring about this to the agent who came there to fix the tv cabinet.i assure you from our side we will do our maximum to help you.

Regards
Najiya Basheer
Customer service representative

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