Subject: English Language Test - Sudeep Banerjee
From: Sudeep Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 11:15:16 -0400

Foreign Language
Screening Test

Name

Sudeep
Banerjee    /  (+91) 8287270772    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Xyz,

Greetings for the day,

This mail is regarding the delivery status of your Order ( Order no ),

We have checked and found that the delivery address as mentioned by you is
wrong, hence our delivery partner was not able to complete your delivery,

Request you to kindly write back with your correct address so that we can
reinitiate the delivery from our end again,

We apologise for the inconvenience caused you by this delay and promise to
prioritise your delivery post receiving your correct address,

Feel free to write back to me in case you have any  questions.

Best Regards,

Sudeep Banerjee.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Greetings for the day,

We have received a refund/replace request from you regarding Order ( Order No
)

We are sorry if you didn't like the quality of the Tv Cabinet delivered to
you,

Quality and Customer satisfaction are the most important things for us here at
Homebox and we assure you that your issue will be resolved on priority,

Please help us understand your issue correctly by sharing some pictures of the
product you have received,

Once our team has verified the same, instant replacement of the product will be
initiated from our end.

Please feel free to contact us in case of any doubts or queries

Eagerly waiy for your response,

Best Regards,

Sudeeo Banerjee