Subject: English Language Test - Neha Kumari
From: Neha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 11:11:37 -0400

| | Foreign Language Screening Test

Name | Neha Kumari    /  (91) 9504689092    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Anu,

Thank you for contacting us.
The courier company tried reaching you out
unfortunately we could not delver your product as you have given wrong address for shipment.

Request you to provide correct address where we can deliver at the earliest.

Warm Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

We are extremely disheartened to know this that you have received a damaged product
Please accept my apologies for an inconvenience caused by us.

As a token of our regret, we will replace your product at free of cost. I hope this solution is satisfactory and meets your expectations.

Looking forward to serve you better.

Warm Regards,

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