Subject: English Language Test - Shailendre Rawat
From: Shailendre Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 10:30:27 -0400

| | Foreign Language Screening Test

Name | Shailendre Rawat    /  (91) 7906236128    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for reaching us. Hope you are doing well!

I am really sorry to hear that the item was not yet delivered.
I see that the order was shipped 14 days back, however, it still shows undeliverable due to wrong address. I request you to contact the courier company with the tracking ID and please let them know your correct address so they can deliver your order at the earliest.

Please accept my sincere apologies for the inconvenience caused, and do let me know if any further issue arises.

Stay safe!
Best
Shailendre

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for reaching us. Hope you are doing well!

I am really sorry to hear that the order was damaged after the installation process was completed. I appreciate you bringing this to my notice.
Since this order damaged during installation, I can either issue a refund for the order or ship out a replacement at the earliest.
Please let me know how you want me to proceed in this regard.

Looking forward to hearing from you.

Stay safe!
Best
Shailendre

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