Subject: Tech Support Candidate - Ashutosh Darpan
From: Ashutosh Darpan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 07:49:47 -0400

| | Tech Support Test

Name | Ashutosh Darpan
E-mail | [email-masked]
Phone Number | (91) 8285473148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
CCNA certified

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Duendu infotech | Marketing strategist | Jan 2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially I have to examine the error type, whether it is due to network or anything else, accordingly I will move forward to rectify that error, so that i could open the www.ndtv.com website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- switch on the Bluetooth device, and make sure it is in pairing mode
2- switch on the Bluetooth of my phone
3- start searching the speaker's name on my phone's available Bluetooth devices
4- once I got the name on my phone, I will pair bothe device and can use the speaker through my phone.

What according to you makes you a good candidate for customer service or technical support job? | As of I have a technical background, as I have done b.tech in ECE makes me fit for this position, moreover I have worked with a software company where my role was to resolve the issues of the client, whether it is technical or not, so this experience makes me more suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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