Subject: Re: English Language Test - Ishan Bhatnagar
From: Darpan Arora <[email-masked]>
To: HR <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 19 Aug 2021 04:48:48 -0700 (MST)

Hi Harpreet, 

The test is not at all clear to him. 

The answer to the second scenario what he has written is completely incorrect. He is not clear on that part. 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
9650078841 
[email-masked] 

From: "HR" <[email-masked]> 
To: "Darpan Arora" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, August 19, 2021 5:12:04 PM 
Subject: Fwd: English Language Test - Ishan Bhatnagar 

Hi Darpan, 

Please suggest your opinion for the test and if the test is good then please interview him for HFL. (US Voice) 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 19, 2021, at 12:09 AM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ishan Bhatnagar / (91) 9044969789 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	17/08/2021 
To , 
The Customer, 
Address XYZ, 
City Name XYZ. 

Dear Sir/Madam, 

Subject - Product not delivered due to invalid address. 

We are writing this in regards to the order placed on 09-08-2021 for a handbag.However, this could not be delivered so far.Sorry for the inconvenience that you are facing.We would recommend you to kindly update your correct address with us,as the reason found behind the undeliverable good is invalid address on our file.We shall be highly obliged to serve our customers in the best position manner. 

Kindly contact us on ________ or revert on the same mail within 48 hrs of recieving this mail. 

Thanks & Regards 
ABC Company. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To, 
Home Box, 
Gomti Nagar, 
Lucknow. 

Subject- request to replace or return damaged TV Cabinet. 

Dear Sir/Madam, 

My name is Ishan Bhatnagar , resident of Lucknow. Your team visited and installed TV Cabinet few hours ago. However after they left I found that there are too many scratches in my installed TV Cabinet . I would like to request , kindly return or replace the product purchased. Since I'm not satisfied with the product received. 
Kindly resolve my issue , 
I shall be highly obliged. 

Your thankfully, 
Ishan Bhatnagar 
9044xxxxxx