Subject: English Language Test - Anukool Singh Chauhan
From: Anukool Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 07:22:41 -0400

Foreign Language
Screening Test

Name

Anukool
Singh Chauhan    /  (110074) 9560095435
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

We have received mail for your order status query. Which is already to
delivered, If you have not received it yet, please let us know.We regret for
inconvenience

With best regards

Team babyshop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

We have received your mail for receiving scratched TV cabinet. We are sorry for
the inconvenience. Our team will replace the unit soon.

With best regard

Team Homebox