Subject: Re: Tech Support Candidate - Shivendra Kumar Goswami Shivendra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 19 Aug 2021 04:17:48 -0700 (MST)

He is good for Swagtron. I am forwarding his no. to Pankaj 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 19, 2021, at 3:56 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Deeksha, 

Please find the feedback of Shivendra Goswami: 

    * Btech Graduate, worked with Concentrix on Domestic Account 
    * Also worked with Vcare in Intl Chat process of E- commerce 
    * Last Salary was 23400 
    * Have 2 Yrs of Experience with Vcare. 
    * Stay at Noida Sec-53 Can Join ASAP 
    * Spoken English is not for EPOS 

If want can consider for Chat. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 19, 2021, at 2:08 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shivendra Kumar Goswami Shivendra 
E-mail 	[email-masked] 
Phone Number 	(+91) 7991649540 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	CONCENTRIX 	Customer care representative 	03/24/19 	18k 
Previous Employer 2 	Vcare call center 	Senior chat associate 	23/june/21 	25k 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I am really apologize for the inconveniences. 
Kindly follow these steps: 
1.Kindly check your internet connection and try to open another website 
If you are able to open the another website then follow step 2. Otherwise kindly contact the network provider. 
2.Click on the three dots(on the right top corner), then click on history and you have to clear the cache and cookies. 
Then try to open the website, If you are not able to open the website after these steps, kindly share the screenshot of the error by the email or live chat. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Open the setting of your mobile phone 
2. click/tab on bluetooth and open the bluetooth of your mobile 
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
4.Tap the name of the Bluetooth device you want to pair with your device. 
5.Follow any on-screen instructions 
What according to you makes you a good candidate for customer service or technical support job? 	I always listen to the customer proactively and always identify the root cause of the problem and acknowledge and take action quickly. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3