Subject: Fwd: Tech Support Candidate - Mohit Singhal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 19 Aug 2021 04:06:15 -0700 (MST)

Hi Deeksha, 

Please find the feedback for Mohit Singhal 

    * Average Communication Skills 
    * Grammar & Pronunciation issue 
    * On notice period which gets over on Aug 30th 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 19, 2021, at 3:48 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mohit Singhal 
E-mail 	[email-masked] 
Phone Number 	(+91) 9990608951 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 78 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Microland LTD 	End User Support 	20th september 2021 	30000 
Previous Employer 1 	Viraj Infotech 	It Support Engineer 	5th June 2020 	21000 
Previous Employer 2 	Wipro Infotech 	Desktop Management 	15th September 2017 	16000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we can check which type of error is getting and solve the problem accordingly 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Power on the speaker and open the bluetooth option after that open the phone setting, go to the bluetooth option in the phone setting, then find the bluetooth speaker name then click on bluetooth speaker name and pair the decive. 
What according to you makes you a good candidate for customer service or technical support job? 	I am a positive attitue persopn and taking accountability & ownership, understanding Customer issues as a partner and providing the correct resolution or information. Maintaining professional relationship with the customer.Customer realizes would definitely differentiate you from others. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4