Subject: English Language Test - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 07:05:29 -0400

| | Foreign Language Screening Test

Name | Saurabh Sharma    /  (91) 7838608947    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear John,

Thanks for writing to us asking about your order of hand bag which is still not delivered.

Sir first of all our apologies for delay in delivering your order.

Sir just to inform you we have any update from our logistics team that zip code mention in your address is incorrect which is causing delay in delivery by logistics team and need to update correctly as stated in their notes.

Henceforth we would ask you to give us correct zip code to expedite delivery once again to deliver your order at your door step.

Regards

Saurabh

Admin team

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for writing to us and bringing this in our notice that product quality was not as per the standards.

First of all our apologies for your experience with us.

Sir we would ask you to take some pictures of scratched parts of cabinet so that we can share those pictures with supplier of this product and we make sure that this scratched product should get replace in next 24 hours once you share pics with us on same order link on our website.
Once again we extremely sorry for your experience and ask you to share some proof before return policy of this product gets over.

Regards

Saurabh

Admin team

babyshop.com

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