Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 06:36:26 -0400

| | Foreign Language Screening Test

Name | Sandeep Kumar     /  (05542) 8052075398    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

I am really sorry to hear that as we couldn't delivered your order yet, but as I checked delivery person was unable to find your mentioned address at the time of delivery.
It's my request to you please reconfirm your delivery address and we will try to get your order delivered within 24 hours.

Do write us back in case you have any concern regarding our products and services.

Thanks & Regards
Sandeep Kumar
Lenskart Customer Support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear XYZ,

I really sorry for the inconvenience which you have faced on our platform. I am quickly arranging another team who will visit at your door step within 48 hours along with new TV Cabinet and they will replace with new one.

Please write us back if you faced any issue in future regarding our products I will quickly resolve.

Thank you for writing us, Have a great day ahead.

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