Subject: English Language Test - Sahil Ralhan
From: Sahil Ralhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 06:28:35 -0400

| | Foreign Language Screening Test

Name | Sahil Ralhan    /  (+91) 9953600151    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub: status of your order no.-1234

Hi sir,

This mail is regarding the status of your query for a hand bag order.Our team shipped the order the same day it was ordered and while contacting the courier company it was found by the courier company that the address mentioned by you was incorrect.
Kindly provide us with an updated address for the same.

Regards,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub: complaint against scratches on tv cabinet, no.-1234

Hello sir,
This mail is regarding your complaint against scratches on the tv cabinet that was installed this morning by our team.We are really sorry for the inconvinience caused,we would like you to please attach photo evidence for the same,our team will assess the situation and get back to you with the best resolution.

Regards,
Homebox team

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