Subject: Tech Support Candidate - Mohit Singhal
From: Mohit Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 06:18:42 -0400

Tech Support
Test

Name

Mohit
Singhal

E-mail

[email-masked]

Phone Number

(+91) 9990608951

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida 78

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland LTD

End User Support

20th september 2021

30000

Previous Employer 1

Viraj Infotech

It Support
Engineer

5th June 2020

21000

Previous Employer 2

Wipro Infotech

Desktop
Management

15th September 2017

16000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we can check which type of error is getting
and solve the problem accordingly

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Power on
the speaker and open the bluetooth option after that open the phone setting, go
to the bluetooth option in the phone setting, then find the bluetooth speaker
name then click on bluetooth speaker name and pair the decive.

What
according to you makes you a good candidate for customer service or technical
support job?

I am a positive attitue persopn and taking
accountability & ownership, understanding Customer issues as a partner and
providing the correct resolution or information. Maintaining professional
relationship with the customer.Customer realizes would definitely differentiate
you from others.

On a scale of 1 - 5 please rate your
fluency in spoken English

4