Subject: Arabic Language Test - Shami alraeeini
From: Shami alraeeini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 06:05:24 -0400

| | Foreign Language Screening Test

Name | Shami alraeeini    /  (+91) 7973042274    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon

dear costumer

We are sorry for the late delivery ... The courier been trying to reach your address but the address you put was incorrect ..
Please kindly set your correct address and we will delivery your item as soon as possible .

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

good afternoon

Mr / Abdul

We are sorry for that .. We will send someone to pick the damaged unit .
And then will replace it with a new unit.

Thank you

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