Subject: English Language Test - Shiavni Gurung
From: Shiavni Gurung <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 05:44:05 -0400

| | Foreign Language Screening Test

Name | Shiavni Gurung    /  (911) 7060733937    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. Mehta,

Greetings of the day!

Hope you are doing well.

This to inform you the hand bag which you have ordered from our site has been dispatched at your given address, unfortunately when we checked with our courier partner we got this address is not the right one.

However we would request you to please share your correct address in order to avoid any inconvenience.

Thanks for your understanding and patience.

Keep shopping with us.

Best regards,

XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings of the day!

Hope you are doing well!

In reference to your concern regarding the cabinet unit, we would like to request you to share the picture of the cabinet unit where the scratches are quite visible.

We will share this concern with our management and than only we can take any decision.

Kindly give us some time to look after this matter and will get back to you.

Thanks for your understanding and patience.

XYz

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