Subject: Re: Tech Support Candidate - Divyani Rastogi Divyani
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 19 Aug 2021 02:11:15 -0700 (MST)

She looks good for EPOS also. may be we can check her once. 
Only thing which is not good is her profile is her notice period. but we can offer her at least. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 19, 2021, at 11:38 AM, Darpan Arora <[email-masked]> wrote: 

Hi Deeksha, 

Feedback of Divyani Rastogi : 

    * Communication Skills are good, however not excellent 
    * Done BTech, 2.5 Years of experience with HCL in Technical field 
    * Has good knowledge in technical terms 
    * Worked in Voice/Non Voice Technical support (working on tickets/email/Voice) 
    * Currently on a salary of 17K in hand 
    * Stay in Noida-105 
    * Requires one month notice 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
9650078841 
[email-masked] 

From: "Darpan Arora" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "HR" <[email-masked]> 
Sent: Wednesday, August 18, 2021 6:51:51 PM 
Subject: Re: Tech Support Candidate - Divyani Rastogi Divyani 

Hi Deeksha, 

This candidate is suffering from fever, would speak to her tomorrow morning @11AM as discussed. 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
9650078841 
[email-masked] 

From: "deeksha" <[email-masked]> 
To: "Darpan Arora" <[email-masked]>, "HR" <[email-masked]> 
Sent: Wednesday, August 18, 2021 4:30:53 PM 
Subject: FW: Tech Support Candidate - Divyani Rastogi Divyani 

Did anyone interview her? If not, please do first round for EPOS. 

If spoken is not good, please pass it on to Harpreet 

@harpreet: check her for swagtron 

From: Divyani Rastogi Divyani < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 10 August 2021 at 1:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Divyani Rastogi Divyani 

	

	
	
			Tech Support Test 
		
	Name 	Divyani Rastogi Divyani 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 

	Phone Number 	(91) 7503675346 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector-105 Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Active directory, service now, exchange server, knowledge base, incident tickets, priority tickets, request tickets, outlook,share drive,one drive 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technology 	Network Analyst 	2 months notice period 	17500/approx 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Will check the URL is correct or not. 
2. Will check the internet connectivity is up or not. 
3. Will check the Browser settings and compatibility. 
4. Try to use another browser to open the website. 
5. Check the network and proxy settings of system. 
6. Will try to delete the cache memory and cookies. 
7. Change the necessary settings and restart the system. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open Bluetooth of mobile phone for pairing. 
2. Power On Bluetooth speakers and pair it with the phone. 
3. When it is showing paired device in mobile, connect and will be ready to use. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Have 2.5 yrs of experience in GSD and application support. 
2.Excellent problem solving skills. 
3.Attention toward common issues during troubleshooting. 
4.Great communication skills 
5.Passion for learning new technology 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5