Subject: Fwd: Arabic Language Test - Abdulmalik Shadhan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 19 Aug 2021 01:51:45 -0700 (MST)

Arabic rating is 8/10 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 11, 2021, at 3:42 AM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abdulmalik Shadhan / (0091) 9646192113 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

We are very happy to contact you 

We really apologize for the problems you encountered. 

Regarding order No. 123456789, your order was shipped on 00/00/2021 from our warehouse with the shipping company. 

The delivery team tried to reach you to deliver the order, but the address given is incorrect. Please give us the correct address to be updated so that the delivery team can reach you and deliver the order 

If you receive this message, please reply. 

It was my pleasure serving you. 

My greetings, 

customers service. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 

We are very happy to contact you 

We really apologize for the inconvenience caused to you. 

Please provide us with a picture of the damaged product in order to be sent to the concerned team in order to arrange an appointment to receive the product and return it to the store, then give you a replacement product or return the amount to you. 

My greetings, 

customers service