Subject: FW: English Language Test - Piyali Dhani
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 19 Aug 2021 08:39:28 +0000

Spoke to her? If not try

From: Piyali Dhani <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 August 2021 at 12:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Piyali Dhani

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Piyali Dhani    /  (+91) 7001347968    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

Responding to your query on your purchased product we are letting you know that we have successfully shipped your item to the courier service. But we got to know that due to the wrong address provided by you the courier company could not reach you and deliver your product to you.

So, you are requested to provide us with correct address. You can simply email us on the email address provided on our site, or you can reply to this mail. so that we can help you further regarding your problem.

Thank you for shopping with us.
Piyali Dhani.
Customer care executive.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,

We are very sorry to know the problems regarding your purchased product. In order to return/replace or money back for the product that you purchased you need to go through our site and apply for return/exchange. Once you are done with the application procedure our team members will reach out to you as per your application and needs.
I trust this is to your satisfaction, please do not hesitate to reply with any queries or questions.

Thank you for shopping with us.
Piyali Dhani.
Customer Care Executive.
Homebox Team.