Subject: Tech Support Candidate - Shivendra Kumar Goswami Shivendra
From: Shivendra Kumar Goswami Shivendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 04:38:53 -0400

| | Tech Support Test

Name | Shivendra Kumar Goswami Shivendra
E-mail | [email-masked]
Phone Number | (+91) 7991649540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | CONCENTRIX | Customer care representative | 03/24/19 | 18k
Previous Employer 2 | Vcare call center | Senior chat associate | 23/june/21 | 25k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am really apologize for the inconveniences.
Kindly follow these steps:
1.Kindly check your internet connection and try to open another website
If you are able to open the another website then follow step 2. Otherwise kindly contact the network provider.
2.Click on the three dots(on the right top corner), then click on history and you have to clear the cache and cookies.
Then try to open the website, If you are not able to open the website after these steps, kindly share the screenshot of the error by the email or live chat.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the setting of your mobile phone
2. click/tab on bluetooth and open the bluetooth of your mobile
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I always  listen to the customer proactively and always identify the root cause of the problem and acknowledge and take action quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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