Subject: English Language Test - arjun singh
From: arjun singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 04:26:49 -0400

| | Foreign Language Screening Test

Name | arjun singh    /  (125050) 9996967881    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

HI,

Thank you for writing in,

We would like to let you know that your order was out of delivery at your given address but our courier partner was unable to trace your address.

Please place a fresh order with an updated address so we can deliver you the product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thanks for writing in.

We're sorry to hear that you have received scratches on the product. But be assured we have arranged the replacement and the installation of the product will be done in a short period of time

We would like to thank you for your continued support and trust.

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