Subject: English Language Test - Sanjay Dwivedi
From: Sanjay Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 03:24:38 -0400

| | Foreign Language Screening Test

Name | Sanjay Dwivedi    /  (+91) 8359905688    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

mr. sharma

i would like to inform you that regarding your last order. that your order was shipped and it is now out for delivery but your address is not correct that's why our courier partner couldn't reach to your address.

kindly i request you to please check your address and make it correct so that we can deliver your order ASAP.

thanks for your kind patience

regards
Sanjay Kumar Dwivedi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear mr.  sharma

we are sorry for your order issues and we are trying to solve your problems very soon.

kindly make some patience we are working on your issue .

regards
Sanjay Kumar Dwivedi

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