Subject: Fwd: Tech Support Candidate - Siddhartha Sunny Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Thu, 19 Aug 2021 00:18:28 -0700 (MST)

Hi Deeksha, 

Feedback of Siddhartha Sunny Singh : 

    * More than 5+ yrs experience in Intl Bpo 
    * Worked with Dell, Genpact & Concentrix 
    * Have experience in Technical Support Voice Process 
    * Requires Month Notice 
    * Current salary is 43K 
    * Current location Thane, Can relocate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 19, 2021, at 11:27 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Siddhartha Sunny Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8928437592 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Thane but can relocate once hired 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	TSO 	Na 	43000 
Previous Employer 1 	Genpact 	Pd 	June 2018 	30000 
Previous Employer 2 	IBM 	Lead ops 	Nov 2014 	30000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Perform Following steps : 
1. Check whether other websites are opening 
2. If yes then cross check on other browser 
3. Make sure the site is not on blocked list 
4.Clear cache n cookies. 
5.Cross check with different Isp on different device if same issue with just NDTV then it's a site issue. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 Go to settings on phone. 
2. Turn on bluetooth speaker and press bluetooth device pair switch. 
3. Turn on on Bluetooth on mobile phone and jit scan option. 
4. Once you see your device select it and it should show as paired. 
What according to you makes you a good candidate for customer service or technical support job? 	Getting into customer's shoes. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5