Subject: Fwd: Tech Support Candidate - Dolly Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Thu, 19 Aug 2021 00:07:24 -0700 (MST)

Hi Deeksha, 

Feedback of Dolly Yadav : 

    * Good Communication Skills 
    * BTech Graduate 
    * 2.10 Yrs of Exp with Capgemini in Tech Support 
    * Worked with Intl Voice Process 
    * Current Salary 26K in Hand 
    * Expecting 35K 
    * Requires one month Notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 19, 2021, at 12:28 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Dolly Yadav 
E-mail 	[email-masked] 
Phone Number 	(91) 7905652120 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Gurugram 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Efleet Systems Pvt. Ltd. 	Sr. Executive client support 		25769 
Previous Employer 1 	Capgemini Pvt. Ltd 	Service desk Analyst 		
Previous Employer 2 	NA 			
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I will check system is connected to internet or not. If yes, but still getting error then reset the browser and try again. It will resolve the problem. If still getting error, then check proxy, it should be selected automatically detect the proxy server. It will definitely resolve the problem. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to setting on phone, and turn on bluetooth and click on refresh. After refreshing , connection will be shown there. Once we click on the required bluetooth connection, firstly, it is getting paired. Once it is paired. Hence mobile phone is connected to bluetooth. 
What according to you makes you a good candidate for customer service or technical support job? 	Active listening, Better communication, Analysing issue and forwarded to the concerned department according to priority. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4