Subject: Tech Support Candidate - Siddhartha Sunny Singh
From: Siddhartha Sunny Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 01:57:42 -0400

| | Tech Support Test

Name | Siddhartha Sunny Singh
E-mail | [email-masked]
Phone Number | (91) 8928437592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Thane but can relocate once hired
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | TSO | Na | 43000
Previous Employer 1 | Genpact | Pd | June 2018 | 30000
Previous Employer 2 | IBM | Lead ops | Nov 2014 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Perform Following steps :
1. Check whether other websites are opening
2. If yes then cross check on other browser
3. Make sure the site is not on blocked list
4.Clear cache n cookies.
5.Cross check with different Isp on different device if same issue with just NDTV then it's a site issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings on phone.
2. Turn on bluetooth speaker and press bluetooth device pair switch.
3. Turn on on Bluetooth on mobile phone and jit scan option.
4. Once you see your device select it and it should show as paired.

What according to you makes you a good candidate for customer service or technical support job? | Getting into customer's shoes.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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