Subject: Tech Support Candidate - Mohd Fahad
From: Mohd Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 23:39:08 -0400

| | Tech Support Test

Name | Mohd Fahad
E-mail | [email-masked]
Phone Number | (+91) 7895809007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP
MS Windows

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If such type of problem occurs, first of all I shall check out the network connectivity of the system. If the issue continues then I will try to troubleshoot the problem with the system troubleshoot.
If it continues to happen, I shall take the assistance from my colleagues.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth speaker then make you phone's Bluetooth visible and search for that particular speaker and connect it.

What according to you makes you a good candidate for customer service or technical support job?

According to me , he / she should have good skills in order to counter the issues that happens to come when they are at their work.
Communication skills, technical skills both are important in one's professional career.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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