Subject: Tech Support Candidate - Manesh Kumar Balakrishna
From: Manesh Kumar Balakrishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 11:41:40 -0400

| | Tech Support Test

Name | Manesh Kumar Balakrishna
E-mail | [email-masked]
Phone Number | (91) 7676726413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atom interiors | Process executive | | 30000
Previous Employer 1 | HHB Group, Bahrain | Supply Chain Incharge | Jan 2019 | 80000
Previous Employer 2 | Blue minds solutions | Content engineer | Dec 2012 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.At first I will press refresh button. For most cases it will resolve the case.
2. If refresh button is not working then I will check network connection. By checking LAN cable. I will remove and reinsert to the port.
3. Still if it’s not opening then I will check LAN cable and I will try to replace it with another.
4. If LAN cable is fine then I will recheck router connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

iPhone
Settings-Bluetooth-turn on Bluetooth radio button - select device - it will show connected after connecting to the mobile

Android
Settings-Bluetooth-turn on it- select device

What according to you makes you a good candidate for customer service or technical support job?

I do have wast experience in project management and Supply Chain. As I regularly communicate with different stake holders to meet end result for ease of operation.
In current role even I speak to clients for their different requirements and new requirements. As I am electronic and communication engineering graduate I think I can handle customer service part without hassles.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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