Subject: Fwd: Arabic Language Test - Mohamad Al hamid
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Wed, 18 Aug 2021 06:52:52 -0700 (MST)

Hi Ma'am, 

Below is the evaluation by Shakeeb. This is only for Arabic language. Please check his English too. And suggest for the next step. 

Spoken- 9+ 
Written- 8/10 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 12, 2021, at 3:24 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohamad Al hamid / (0091) 7680900946 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi dear customer 

Please accept our apology for the inconveniences caused to you and not meet your expectations from our customer care team. 

With reference to your order #9643039489. We would like to inform you that we have already raised a exchange request for the wrong item that you have received. Our courier partner we collect the item and handover the correct one within 1-2 days. 

Thank you for your patience and cooperation with us 

Thanks and regards 
Baby shop team 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Dear customer 

Please accept our sincere apology for thr inconvenience caused to you. 

We would like to inform you that will take your feedback seriously and will take the necessary action against the courier guy and review your complaint with policy and replacement department 

With reference to your order #9643039489. We have already raise a request to the relevant team to deliver your order on priority basis, please allow us 24 hours to get back to you and deliver the order. 

We thenk you for your understanding and patience 

Thanks and regards 
BABYSHOP TEAM