Subject: Re: Tech Support Candidate - AKASH MISHRA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 18 Aug 2021 06:46:31 -0700 (MST)

He is already working currently 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 18, 2021, at 4:48 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for swagtron, and if he is ok with 27k 

From: Darpan Arora < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 18 August 2021 at 2:27 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - AKASH MISHRA 

Hi Deeksha, 

Feedback of Akash Mishra : 

    * Good Communication Skills 
    * 4 Yrs of Experience in Technical Support 
    * Worked with TCS & First Source in Technical Support 
    * Last Salary is 27K in Hand 
    * Expectations are as per Market Standards 
    * Not looking for Voice Support 
    * Was working on Email Support 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
9650078841 
[ mailto:[email-masked] | [email-masked] ] 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Darpan Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 18, 2021 2:10:01 PM 
Subject: Re: Tech Support Candidate - AKASH MISHRA 

Was his spoken and accent good? Also how was his technical knowledge. Please always send full details to avoid to and fro 

From: Darpan Arora < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 18 August 2021 at 2:07 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - AKASH MISHRA 

Hi Deeksha, 

He is good in Comm. Skills, however he has never worked in Voice Support. He worked in Non Voice Email support. Also he is not looking for Voice Support. 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
9650078841 
[ mailto:[email-masked] | [email-masked] ] 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Darpan Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 18, 2021 2:02:18 PM 
Subject: Re: Tech Support Candidate - AKASH MISHRA 

How was he though? 

From: Darpan Arora < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 18 August 2021 at 1:45 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - AKASH MISHRA 

Hi Deeksha, 

Already spoken to him, He needs Minimum 1 Month to join, though Notice period is 90 days. 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
9650078841 
[ mailto:[email-masked] | [email-masked] ] 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Darpan Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 18, 2021 1:40:41 PM 
Subject: FW: Tech Support Candidate - AKASH MISHRA 

First round 

From: AKASH MISHRA < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 18 August 2021 at 12:55 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - AKASH MISHRA 

	

	
	
			Tech Support Test 
		
	Name 	AKASH MISHRA 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 

	Phone Number 	(486001) 7013236496 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Rewa 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Firstsource solutions 	Support engineer 	NA 	32000 
Previous Employer 1 	Tata consultancy services 	Support analyst 	Feb 2020 	19000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will check for the network connection. 
2) I will try to troubleshoot the network connection.(If there is any issue) 
3) I will check if mismanaged Domain Name/SSL. 
4) I will if the site is blocked by any filter. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Switch on the bluetooth on phone. 
2) Pair the available speaker device (Which has bluetooth enabled on it). 
3) Connect the speaker to the phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	1) Skill 
2) Knowledge 
3) Time accuracy 
4) Customer satisfaction 
5) Quick response to debug the issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4