Subject: Re: Tech Support Candidate - Aman Kaushik
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 18 Aug 2021 06:23:54 -0700 (MST)

I am forwarding his no. to pankaj he is good to go 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 18, 2021, at 4:27 PM, Deeksha Dadu <[email-masked]> wrote: 

Check or swagtron 

From: Aman Kaushik < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 10 August 2021 at 3:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aman Kaushik 

	

	
	
			Tech Support Test 
		
	Name 	Aman Kaushik 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9711077311 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	PC Solution Pvt Ltd 	Remote desktop support 	August 13, 2021 	20900 
Previous Employer 1 	Verna Hr & Infra 	System administrator 	May 2, 2020 	18000 
Previous Employer 2 	Nityo infotech 	Desktop support 	July 18, 2019 	9200 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Read the error and try to understand the issue 
2) Check Internet Connectivity 
3) Check that website is working on another browser 
4) check that website is down for everybody or just me. 
5) Clear Cache and temp files of browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth in both devices like phone and speaker 
Turn discoverable option on in phone as well 
Wait till phone find bluetooth device name 
Once device name find than pair the phone with the speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	1) Good listener 
2) Being Tech Savvy 
3) Ability to do multitasking 
4) Intelligence 
5) Attentiveness 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4