Subject: English Language Test - Jyothsna Kiranmayi
From: Jyothsna Kiranmayi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 08:21:35 -0400

| | Foreign Language Screening Test

Name | Jyothsna Kiranmayi    /  (+91) 8920570262    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I'm happy to help. I looked up your tracking ID and it appears that the courier service hasn't delivered your package yet because of an error in the shipping address. Please find the details regarding the courier service below and your tracking ID so you can update your shipping address.

(Courier service name)
(Courier service number)
( tracking ID)

Please let me know if you need assistance with anything else

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject : confirmation on (brand/product) replacement

Greetings,
As per your mail regarding your purchase of tv cabinet, a replacement has been issued. We apologize that the product didn't meet your needs.

Our executive will visit you shortly by (tentative date) for the return of the faulty product.  Please make sure you provide our shipping partner with the original packaging and bill.

As soon as we receive the returned item, a replacement order will be placed free of charge.

Sincerely
Name
Position, department
Number, website address

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