Subject: FW: Tech Support Candidate - AKASH MISHRA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 18 Aug 2021 11:18:18 +0000

Check for swagtron, and if he is ok with 27k

From: Darpan Arora <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 August 2021 at 2:27 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - AKASH MISHRA

Hi Deeksha,

Feedback of Akash Mishra :

  *   Good Communication Skills
  *   4 Yrs of Experience in Technical Support
  *   Worked with TCS & First Source in Technical Support
  *   Last Salary is 27K in Hand
  *   Expectations are as per Market Standards
  *   Not looking for Voice Support
  *   Was working on Email Support

Regards,

Darpan Arora
Executive HR
LiveSalesman
9650078841
[email-masked]<mailto:[email-masked]>

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Darpan Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 2:10:01 PM
Subject: Re: Tech Support Candidate - AKASH MISHRA

Was his spoken and accent good? Also how was his technical knowledge. Please always send full details to avoid to and fro

From: Darpan Arora <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 August 2021 at 2:07 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - AKASH MISHRA

Hi Deeksha,

He is good in Comm. Skills, however he has never worked in Voice Support. He worked in Non Voice Email support. Also he is not looking for Voice Support.

Regards,

Darpan Arora
Executive HR
LiveSalesman
9650078841
[email-masked]<mailto:[email-masked]>

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Darpan Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 2:02:18 PM
Subject: Re: Tech Support Candidate - AKASH MISHRA

How was he though?

From: Darpan Arora <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 August 2021 at 1:45 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - AKASH MISHRA

Hi Deeksha,

Already spoken to him, He needs Minimum 1 Month to join, though Notice period is 90 days.

Regards,

Darpan Arora
Executive HR
LiveSalesman
9650078841
[email-masked]<mailto:[email-masked]>

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Darpan Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 1:40:41 PM
Subject: FW: Tech Support Candidate - AKASH MISHRA

First round

From: AKASH MISHRA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 August 2021 at 12:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - AKASH MISHRA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    AKASH MISHRA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (486001) 7013236496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rewa
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Firstsource solutions   Support engineer        NA      32000
Previous Employer 1     Tata consultancy services       Support analyst Feb 2020        19000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I will check for the network connection.
2) I will try to troubleshoot the network connection.(If there is any issue)
3) I will check if mismanaged Domain Name/SSL.
4) I will if the site is blocked by any filter.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Switch on the bluetooth on phone.
2) Pair the available speaker device (Which has bluetooth enabled on it).
3) Connect the speaker to the phone.
What according to you makes you a good candidate for customer service or technical support job? 1) Skill
2) Knowledge
3) Time accuracy
4) Customer satisfaction
5) Quick response to debug the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4