Subject: FW: Tech Support Candidate - Prince Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 18 Aug 2021 11:16:13 +0000

From: Darpan Arora <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 August 2021 at 2:21 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Prince Mishra

Hi Deeksha,

Feedback of Prince Mishra :

  *   Communication Skills are average
  *   Has worked on Blended Account (Chat+ Voice) with Telus Noida
  *   Just 4 months experience with Telus.
  *   Last Salary was 22800/ Expectations - 26K in Hand
  *   He is not even knowledgeable in Technical Terms (Not aware of Active Directory)

Regards,

Darpan Arora
Executive HR
LiveSalesman
9650078841
[email-masked]<mailto:[email-masked]>

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Darpan Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 2:09:08 PM
Subject: FW: Tech Support Candidate - Prince Mishra

First rund

From: Prince Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 17 August 2021 at 5:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prince Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prince Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9910396822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida 56
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Telus international     Technical support representative        09/06/2021      21800
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check if the website is working for everyone
Check the internet connection
Clear the cache of browser
Restart windows OS
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on the bluetooth of mobile phone.
2.Trun on speakers and put on bluetooth mode.
3. Search for bluetooth devices near you in phone bluetooth application.
4. Connect the speaker and allow them to pair.
What according to you makes you a good candidate for customer service or technical support job? Good writing and speaking skill .
Time management.
Empathetic in nature.
Multitasking.
Decision making.
On a scale of 1 - 5 please rate your fluency in spoken English  5