Subject: FW: Tech Support Candidate - Mokshi jain
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 18 Aug 2021 11:11:52 +0000

Check for HFL/swagtron

From: Mokshi jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 9 August 2021 at 6:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mokshi jain

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mokshi jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9634965506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Meerut
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First we have to check our internet connection.
2. We will check if all sites are not accessible, if yes then we will check the proxy settings.
3.If not, we will see if the organisation has blocked the site. We can get it enabled.
4. We can try to clear cache, cookies and try in other browser as well.
5. Rest we can get to know by the error message.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. open your phone's bluetooth.
2. open your device's bluetooth.
3. find your device name in the phone's bluetooth section.
4. once the device name is visible. pair your device.
What according to you makes you a good candidate for customer service or technical support job? I can handle pressure and listen to user's query calmly and patiently.
I can handle multiple issues at the same time.
I can communicate in a friendly manner.
Customer satisfaction will be first priority.
On a scale of 1 - 5 please rate your fluency in spoken English  4