Subject: FW: Tech Support Candidate - Divyani Rastogi Divyani
From: Deeksha Dadu <[email-masked]>
To: Darpan Arora <[email-masked]>, Livesalesman <[email-masked]>
Date: Wed, 18 Aug 2021 11:00:53 +0000

Did anyone interview her? If not, please do first round for EPOS.

If spoken is not good, please pass it on to Harpreet

@harpreet: check her for swagtron

From: Divyani Rastogi Divyani <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 10 August 2021 at 1:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Divyani Rastogi Divyani

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Divyani Rastogi Divyani
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7503675346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector-105 Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory, service now, exchange server, knowledge base, incident tickets, priority tickets, request tickets, outlook,share drive,one drive
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technology  Network Analyst 2 months notice period  17500/approx
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Will check the URL is correct or not.
2. Will check the internet connectivity is up or not.
3. Will check the Browser settings and compatibility.
4. Try to use another browser to open the website.
5. Check the network and proxy settings of system.
6. Will try to delete the cache memory and cookies.
7. Change the necessary settings and restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open Bluetooth of mobile phone for pairing.
2. Power On Bluetooth speakers and pair it with the phone.
3. When it is showing paired device in mobile, connect and will be ready to use.
What according to you makes you a good candidate for customer service or technical support job? 1. Have 2.5 yrs of experience in GSD and application support.
2.Excellent problem solving skills.
3.Attention toward common issues during troubleshooting.
4.Great communication skills
5.Passion for learning new technology
On a scale of 1 - 5 please rate your fluency in spoken English  5