Subject: FW: Tech Support Candidate - Aman Kaushik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 18 Aug 2021 10:57:27 +0000

Check or swagtron

From: Aman Kaushik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 10 August 2021 at 3:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aman Kaushik

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aman Kaushik
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9711077311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PC Solution Pvt Ltd     Remote desktop support  August 13, 2021 20900
Previous Employer 1     Verna Hr & Infra        System administrator    May 2, 2020     18000
Previous Employer 2     Nityo infotech  Desktop support July 18, 2019   9200
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Read the error and try to understand the issue
2) Check Internet Connectivity
3) Check that website is working on another browser
4) check that website is down for everybody or just me.
5) Clear Cache and temp files of browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth in both devices like phone and speaker
Turn discoverable option on in phone as well
Wait till phone find bluetooth device name
Once device name find than pair the phone with the speaker
What according to you makes you a good candidate for customer service or technical support job? 1) Good listener
2) Being Tech Savvy
3) Ability to do multitasking
4) Intelligence
5) Attentiveness
On a scale of 1 - 5 please rate your fluency in spoken English  4