Subject: English Language Test - Uma Sharma
From: Uma Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 06:51:22 -0400

| | Foreign Language Screening Test

Name | Uma Sharma     /  (+91) 6389548206    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We sincerely apologize for the delay in delivery of your order, this inconvenience has been caused because the mentioned delivery address is not reachable.
Your order has already reached in your location, as our courier team has updated that the delivery address is wrong, it is not reachable. They had already tried to deliver the order.
Hence please update the right address, we will retry to deliver the same.
Thanks for contacting with us..!!

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Sorry for your inconvenient, since this product is not returnable as policy is already mentioned with product and you can only replace is if something has broken and

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