Subject: English Language Test - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 06:35:26 -0400

Foreign Language
Screening Test

Name

Deepak
Sharma    /  (+91) 8299292627    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir,

Hope you are doing well, we are happy that you chose our services.

We facing problem while delivering your order, to your given address

so we need a alternate address of your to place the delivery.

Please reply your alternate address.

Regards

Deepak Sharma

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr
Abdul,

I was sorry to read of the issues with the cabinet.

I am pleased to advice I Have ordered replacement TV cabinet for your address.
They should be dispatched to you shortly.

I enclose you a new copy of catalogue where you can select new designs from
there.

On behalf of Homebox Team, my apologies for any inconvenience caused

Your sincerely,

Deepak Sharma

Customer Service