Subject: English Language Test - omer maqbool
From: omer maqbool <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 06:08:54 -0400

| | Foreign Language Screening Test

Name | omer maqbool    /  (91) 9541537325    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, Abc
We would like to inform you about your product. We received an update regarding your product. As you had mentioned the wrong delivery address the product was unable to be delivered to you. I would request you to kindly place a new order and mention a right delivery address so that the order will be delivered to you.
Thanking You
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thankyou for pointing us your problem. I understand this must be frustating for you.
I will get in touch with our product team and will get back to you. If any questions please feel free to reply to this mail

Greetings,
Xyz

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