Subject: Re: Tech Support Candidate - Firoz Shah
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 18 Aug 2021 02:43:36 -0700 (MST)

He is speaking in hindi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 18, 2021, at 2:38 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for swagtron/HFL 

From: Firoz Shah < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 14 August 2021 at 1:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Firoz Shah 

	

	
	
			Tech Support Test 
		
	Name 	Firoz Shah 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9540074155 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Paytmbank 	Senior associate 	03/09/2020 	27k 
Previous Employer 1 	Reliance jio 	DTS lead 	31/07/2016 	18k 
Previous Employer 2 	Kevin power solution 	Graduate trainee 	10/08/2015 	15k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Make Sure the Internet Connection Works. 

Many basic problems can be solved simply by restarting your device. 

Check Another Browser or Incognito Window. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 

	What according to you makes you a good candidate for customer service or technical support job? 	In particular, my communication and leadership skills make me a great candidate for the job. I'm confident that I can bring this type of success to this position. I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4