Subject: English Language Test - Tarun Sondhi
From: Tarun Sondhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 05:32:17 -0400

| | Foreign Language Screening Test

Name | Tarun Sondhi    /  (89291) 45345    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Thanks for reaching out! I have an answer to Your question about your order.

Our company has already shipped your order to the courier company but the courier company saying that the customer address as per courier was wrong.

If you have any more questions or come Across Any other issue, let me know, I'll be happy to help.

Have a great day,

Tarun sondhi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thanks for reaching out! I have an answer to Your question about your order replacement or refund.

After contacting to our team members who came to your house for installation and then our company will let you know within few days regarding the replacement of the cabinet or refund.

If you have any more questions or come Across Any other issue, let me know, I'll be happy to help.

Have a great day,

Tarun Sondhi

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