Subject: Tech Support Candidate - Asfia Javed
From: Asfia Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 05:16:22 -0400

| | Tech Support Test

Name | Asfia Javed
E-mail | [email-masked]
Phone Number | (+91) 9372543167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kharagpur, West Bengal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Great Place to Work | Analyst | 30th June 2021 | 4,86,000
Previous Employer 1 | Great Manager Institute | Client Relationship Manager | 31st oct 2019 | 4,86,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to open a different site to check if the problem is for only this website or for everyone, if the problem is only for the ndtv website then we will try to clear the cache and cookies and try opening the site again. But if the other website is also not opening then I would try to open the website in a different browser like Microsoft edge or chrome or IE or firefox
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will have to go to setting then activate our Bluetooth if not activated already and then see if we get the name of the speaker we want to connect once we see the name we will just click on it and within a few seconds the device gets connected
What according to you makes you a good candidate for customer service or technical support job? | According to me, I have mostly done customer service roles and I have also received good feedbacks for the same from my clients always as I ensure to resolve their queries in a timely manner and I also try to understand their requirements and needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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