Subject: English Language Test - Shailendre Rawat
From: Shailendre Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 04:46:52 -0400

Foreign Language
Screening Test

Name

Shailendre
Rawat    /  (+91) 7906236128
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi,

Thank you for reaching us. Hope you are doing well.

I see that you wanted an update on your recent purchase. I would like to inform
you that the order was shipped on the same day the order was placed, however, I
was just updated that the shipping address mentioned on the order is incorrect
due to which our shipping partner was not able to deliver it.

I request you to please contact courier team on the number 9876543210 and please
provide them an update on the address so that the order can be delivered as soon
as possible.

Please accept my sincere apologies for inconvenience caused.

Stay safe!

Best

Shailendre

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for reaching us. Hope you are doing well!

I am really sorry to hear that the item has damages on it. I appreciate you
informing me about this.

To make this right I will offer a replacement for the order. I am emailing you
an return label using which you can ship us the item you have and I will ship
out a replacement at the earliest.

Please let me know if you have any issues with shipping.

Stay safe!

Best

Shailendre