Subject: English Language Test - Shruti Singh
From: Shruti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 04:39:27 -0400

| | Foreign Language Screening Test

Name | Shruti Singh    /  (110074) 9958518561    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: xyz customer’s id

From: xyx company’s registered id

Subject: query of order status ,order id: #123456789101122

Hi customer’s name

Your order was shipped by us on xyz date and handed over to the courier company on the same day, but as per your complaint you have not received your order yet, as i can check the status of your order, order couldn’t  delivered to you due to wrong address mention, that’s why the order has been cancelled form the courier service and returned it us.
We are extremely sorry for the inconvenience and we request you place a new order with your  current location.
I hope i was able to help with all possible way, let me know if there is anything else i could help with  your feedback will be very important and valuable for us.

Thank you

Regards

Shruti

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: abdul id

From : homebox  comapny’s id

Subject : refund/exchange on product

Hello abdul

Sir, we are extremely sorry for the inconvenience and we assure you to resolve your issue in best possible way and will try to serve you best in future.

Sir you bought a tv cabinet from us on xyz date and this morning our team installed the cabinet at your house but after they left you notice too many scratches on the cabinet for that you are asking for exchange or refund, again extremely sorry for the inconvenience  but sir as i can check the policy of our company, there is no refund policy on this product but because of this serious issue

I have registered  your complain and forwarded it our investigation team, after all the important process we help you with the solution for this issue within 48 hours our investigation team will contact you and resolve this issue, i request you to please wait for 48 hours, as we are working on your issue.

Thank you

Regards

Homebox team

| |