Subject: FW: Tech Support Candidate - Deepak Sidana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 18 Aug 2021 08:38:38 +0000

Check for swagtron. If not fit, check of our internal IT, Ashish can interview for that

From: Deepak Sidana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 17 August 2021 at 5:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepak Sidana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Sidana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (247001) 7078761012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Saharanpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Azure, Vmware, AD
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TCS     System Administrator    NA      25k
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I'll whether this address is restricted or not. If it's legal address, then I will check the proxy whether it's checked or not. After making needful changes, if still it's not working, then I'll delete all cache and cookies file. Then will check.
If still not working, will confirm from customer whether you are the only one who is not able to access the same or whole team is not able to access. If whole team is not able to access,  then there is need for open port(need to connect with Network Team) And if this is for single one, then will do further troubleshoot.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I make sure bluetooth of both devices must be ON.
Then I'll open my phone bluetooth settings and check my speaker device name and then try to pair other device. That's it.
What according to you makes you a good candidate for customer service or technical support job? As, I have completed 2 years in TCS as role of system administrator. And I have gained good excellence in multiple technology. During a period of 2 years, I received "On the spot Award" and "Star performance of the month". As of now, I worked on Incident, Change Requests, Vmware, Azure, Hardware & software issues and do all the network troubleshoot.
On a scale of 1 - 5 please rate your fluency in spoken English  4