Subject: Tech Support Candidate - Basant Kumar
From: Basant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 04:35:55 -0400

Tech Support
Test

Name

Basant
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8839438615

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ramgarh Jharkhand

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro technologies

Project Engineer

9 sep
2021

22499

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Refresh the page

2.Make Java script is enabled.

3.Make sure cookies are enabled.

4. Clear caches and cookies.

5.Make sure browser is up to date.

6.Restart your web browser.

7.Restart your pc.

8. Try different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1) Turn on
the bluetooth speaker it automatically power on the bluetooth in speaker and
then follow to these steps on mobile.

1) Go to settings

2) Click on bluetooth option and turn it on.

3) Tap the check box next to your phone's name to make your phone visible to
other Bluetooth devices.

4) A list of available devices will be displayed. Tap the device you want to
pair with from the list.

What according to you makes you a
good candidate for customer service or technical support job?

I have working Experience as well communication skills. I have
time management and problem Management skills

which can help to do the work in a less time and we'll efficient
manner.

On a scale of 1 - 5 please rate your fluency in
spoken English

5