Subject: English Language Test - Smruti Dhanewar
From: Smruti Dhanewar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 04:35:11 -0400

| | Foreign Language Screening Test

Name | Smruti Dhanewar    /  (+91) 9881047927    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer name,
Thank you so much for reaching out to us. While we are concerned about your order, that was error from the courier company please don't cancel the order, we'll coordinate with the courier company our assistant will call you and
verify the addres you've give and assign your delivery shortly.
If you any further issues, don't hesitate to ask!
Thank you.
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello customer name
Greetings of the day,
Thank you reaching us.
We are sorry hear the product was damaged, we will assign a replacement for this order shortly.
Thank you

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